1. Introduction and Acceptance
Welcome to LIMITLESS CONCIERGE SERVICES - FZCO ("Limitless," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our premium concierge services, website, and any related services we provide. By engaging our services, creating an account, or using our website, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and LIMITLESS CONCIERGE SERVICES - FZCO.
2. Service Overview
Limitless provides premium concierge services designed to enhance your lifestyle and meet your personal and professional needs. Our services include but are not limited to:
- Luxury travel planning and reservations
- Entertainment and cultural access arrangements
- Event planning and celebration coordination
- Personal lifestyle management services
- Property and real estate assistance
- Educational and development opportunities
- Luxury shopping and acquisition services
- Business advisory and support services
- Security and transportation arrangements
3. Client Eligibility and Registration
Eligibility Requirements
- You must be at least 18 years of age
- You must have the legal capacity to enter into binding agreements
- You must provide accurate and complete information during registration
- You must meet our membership criteria and requirements
Account Responsibilities
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Update your information promptly when it changes
- Comply with all applicable laws and regulations
4. Service Agreements and Scope
Each service engagement will be governed by a specific Service Agreement that outlines:
- Detailed scope of services to be provided
- Timeline and delivery expectations
- Pricing, fees, and payment terms
- Client responsibilities and requirements
- Specific terms and conditions for the engagement
In case of conflict between these Terms and a Service Agreement, the Service Agreement will take precedence for that specific engagement.
5. Fees and Payment Terms
Membership and Retainer Fees
- Annual membership fees are due in advance
- Retainer fees may be required for certain service levels
- Membership fees are generally non-refundable
Service Fees
- Service fees will be outlined in your Service Agreement
- Third-party costs will be passed through at cost plus applicable markup
- Rush or emergency services may incur additional charges
- Payment is due within 30 days unless otherwise specified
Payment Methods and Late Fees
- We accept major credit cards, bank transfers, and other approved methods
- Late payments may incur fees of 1.5% per month or maximum allowed by law
- Services may be suspended for accounts with overdue balances
6. Client Responsibilities and Obligations
As our client, you agree to:
- Provide accurate, complete, and timely information
- Respond promptly to our requests for information or approvals
- Make timely payments for all services and expenses
- Comply with all applicable laws and regulations
- Treat our staff and partners with respect and professionalism
- Notify us immediately of any changes to your requirements
- Maintain appropriate insurance coverage as recommended
7. Third-Party Services and Vendors
We work with carefully selected third-party vendors and service providers. Important considerations:
- Third-party services are subject to their own terms and conditions
- We act as your agent in arranging third-party services
- Cancellation and refund policies vary by vendor
- We are not liable for third-party service failures
- All third-party charges are your responsibility
- We may receive commissions or other benefits from vendors
8. Confidentiality and Non-Disclosure
We understand the importance of discretion in our client relationships:
Our Obligations
- Maintain strict confidentiality of all client information
- Limit access to information on a need-to-know basis
- Implement appropriate security measures
- Not use client information for our own benefit
Your Obligations
- Respect the confidentiality of other clients
- Not disclose our business methods or processes
- Protect any proprietary information we share
9. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim will not exceed the fees paid for the specific service
- We are not liable for indirect, consequential, or punitive damages
- We are not responsible for third-party service failures
- Force majeure events are outside our control and responsibility
- You acknowledge the inherent risks in luxury travel and experiences
Note: Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
10. Indemnification
You agree to indemnify and hold harmless Limitless, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any law or regulation
- Any false or misleading information you provide
- Your interaction with third-party service providers
11. Cancellation and Termination
Client Cancellation Rights
- Specific services: Subject to cancellation terms in Service Agreement
- Membership: 30 days written notice required
- Emergency cancellations: Evaluated case-by-case
Our Termination Rights
We may terminate services immediately for:
- Non-payment of fees
- Violation of these Terms
- Illegal or unethical requests
- Abusive behavior toward staff or partners
- Providing false information
12. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
- Natural disasters, pandemics, or health emergencies
- Government actions, regulations, or travel restrictions
- War, terrorism, or civil unrest
- Labor strikes or transportation disruptions
- Technology failures or cyber attacks
- Vendor or supplier failures
13. Intellectual Property
All content, designs, processes, and materials developed by Limitless remain our intellectual property. This includes:
- Service methodologies and processes
- Website content and design
- Proprietary software and systems
- Marketing materials and branding
- Client relationship management systems
You may not reproduce, distribute, or commercialize our intellectual property without written permission.
14. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.
15. Dispute Resolution
Informal Resolution
We encourage informal resolution of disputes through direct communication with your dedicated concierge representative or our client services team.
Formal Dispute Resolution
For disputes that cannot be resolved informally:
- Disputes will be resolved through binding arbitration
- Arbitration will be conducted under the rules of the American Arbitration Association
- The arbitration will take place in Dubai, United Arab Emirates
- The arbitrator's decision will be final and binding
- Each party will bear their own costs and fees
16. Governing Law
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles. Any legal action must be brought in the courts of Dubai, United Arab Emirates.
17. Modifications to Terms
We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes through:
- Email notification to your registered address
- Prominent notice on our website
- Communication through your concierge representative
Continued use of our services after notification constitutes acceptance of the updated Terms.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with your Service Agreements and our Privacy Policy, constitute the entire agreement between you and Limitless regarding your use of our services. These Terms supersede all prior or contemporaneous communications and proposals.
20. Contact Information
For questions about these Terms or our services, please contact us:
