1. Introduction
At LIMITLESS CONCIERGE SERVICES - FZCO ("Limitless," "we," "us," or "our"), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our premium concierge services, visit our website, or interact with us in any capacity.
We understand that as a luxury concierge service provider, you entrust us with highly sensitive and personal information. This policy outlines our commitment to maintaining the highest standards of privacy protection and data security.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Identity Information: Full name, date of birth, passport details, identification documents
- Contact Information: Email addresses, phone numbers, physical addresses, emergency contacts
- Financial Information: Payment card details, billing addresses, bank account information, financial preferences
- Travel Information: Passport details, visa information, travel preferences, frequent flyer numbers
- Lifestyle Preferences: Dining preferences, entertainment choices, accommodation preferences, health requirements
- Family Information: Spouse and children details, family member preferences, special occasions
- Business Information: Company details, professional preferences, business travel requirements
Automatically Collected Information
- Website usage data, IP addresses, browser information
- Device information and operating system details
- Cookies and similar tracking technologies
- Geographic location data (when permitted)
Information from Third Parties
- Information from hotels, restaurants, and service providers
- Background check information (where legally permitted)
- Public records and social media (for service enhancement purposes)
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing personalized concierge services
- Making reservations and bookings on your behalf
- Arranging travel, accommodation, and transportation
- Coordinating events and special occasions
- Managing your lifestyle preferences and requirements
Business Operations
- Processing payments and maintaining financial records
- Communicating with you about our services
- Providing customer support and assistance
- Improving our services and developing new offerings
- Conducting quality assurance and training
Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud and unauthorized activities
- Maintaining security and safety of our services
- Resolving disputes and enforcing agreements
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in delivering our services, including:
- Hotels, restaurants, and entertainment venues
- Travel agencies and transportation providers
- Event planners and venue coordinators
- Financial institutions and payment processors
- Technology and security service providers
Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government investigations or regulatory requests
- Emergency situations involving safety or security
- Protection of our rights, property, or safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality obligations.
5. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can view your information
- Employee Training: All staff receive privacy and security training
- Regular Audits: We conduct regular security assessments and audits
- Secure Facilities: Physical security measures protect our offices and servers
- Vendor Management: All third parties must meet our security standards
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing concierge services
- Maintain accurate records for future service delivery
- Comply with legal and regulatory requirements
- Resolve any disputes or enforce agreements
Typically, we retain client information for 7 years after the end of our service relationship, unless a longer retention period is required by law or business necessity.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction
- Right to access your personal information
- Right to correct inaccurate or incomplete information
- Right to receive a copy of your data in a portable format
Control and Deletion
- Right to restrict or object to certain processing activities
- Right to request deletion of your personal information
- Right to withdraw consent where processing is based on consent
Communication Preferences
- Right to opt-out of marketing communications
- Right to manage cookie preferences
- Right to request information about automated decision-making
8. International Data Transfers
As a luxury concierge service, we may need to transfer your information internationally to provide our services. When we do so, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by data protection authorities
- Binding corporate rules and certification schemes
- Explicit consent for specific transfers when required
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us improve website performance
- Preference Cookies: Remember your choices and settings
- Marketing Cookies: Used for targeted advertising (with consent)
You can manage your cookie preferences through your browser settings or our cookie preference center.
10. Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from children under 16 without parental consent. When we provide services for minors as part of family concierge services, we obtain appropriate parental consent and implement additional privacy protections.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through:
- Email notification to your registered email address
- Prominent notice on our website
- Direct communication through your concierge representative
Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
13. Regulatory Compliance
We comply with applicable privacy laws and regulations, including:
- General Data Protection Regulation (GDPR) for EU residents
- California Consumer Privacy Act (CCPA) for California residents
- UAE Federal Data Protection Law and other applicable UAE regulations
- Industry-specific regulations for financial and travel services
If you are a resident of a jurisdiction with specific privacy rights, additional protections may apply as outlined in our jurisdiction-specific privacy notices.
